Our Privacy Commitment

At Jetpatcher.com we know how important it is to protect your personal information. Whether you are dealing with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by Jetpatcher

What Information does Jetpatcher Collect and how is it Used?
At Jetpatcher, we collect two types of information: personal information and non-personal information. With your consent we may use your personal information for a number of different purposes, for example to:

  • fulfil requests for products, services or information
  • provide customer services
  • offer new products and services
  • measure and improve the effectiveness of our Web Sites or our marketing endeavours

 

We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes. Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. Non-personal information does not identify you as an individual.

Your Implied Consent
In some cases, your consent is implied if we ask you to provide personal information with a stated purpose.

Information Jetpatcher collects automatically
Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.
This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.

Tracking Information 
We may use non-personal information to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns and then use these reports to better enhance the Web Site. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

Links to Other Web Sites 
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. Jetpatcher has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information. 
We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Does Jetpatcher disclose the information it collects? 
Jetpatcher does not sell your personal information. However we may share your information with third parties acting on our behalf or as permitted or required by law.

Disclosure to Service Providers
Jetpatcher may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters.  Examples of service providers include product service depots, warranty providers, and delivery services.
We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

How does Jetpatcher protect my Information? 
The security of your personal information is a high priority for Jetpatcher. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. 
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

How Can I Verify My Information? 
You can check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on Jetpatcher, you can access and change your online personal information. 
You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us at mail@jetpatcher.com. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. 
You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

When is My Information Removed? 
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information. 
You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.

Will this Privacy Policy Change? 
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.